Advance Payment Policy
This Advance Payment Policy establishes the conditions applicable to advance payments made by clients to confirm and secure travel services offered by Royal Amazonia. By making an advance payment, the client acknowledges and accepts the conditions described below.
1. Purpose of the Advance Payment
Advance payments are required to secure the client’s reservation and allow Royal Amazonia to organize and confirm the services included in the selected itinerary. Depending on the travel program, advance payments may be used to secure accommodation, transportation, entrance tickets, guides, activities, or other services required for the trip.
2. Reservation Confirmation
A reservation will be considered confirmed once Royal Amazonia has received the required advance payment and has confirmed the booking in writing. Until the required payment has been received, availability of the requested services cannot be guaranteed.
3. Amount of the Advance Payment
The amount required as an advance payment may vary depending on the type of tour, travel package, destination, travel dates, group size, accommodation, supplier conditions, and other operational factors. The applicable amount and payment deadline will be communicated to the client before the reservation is confirmed.
4. Payment Deadlines
Clients must make the required advance payment within the deadline communicated by Royal Amazonia. If the payment is not received within the established period, Royal Amazonia may release the reserved services and make the corresponding availability available to other clients.
5. Accepted Payment Methods
Royal Amazonia may offer different payment methods depending on the client’s location and the services purchased. Available methods and applicable instructions will be communicated during the reservation process. Clients should make payments only through official payment channels provided by Royal Amazonia.
6. Payment Confirmation
After completing an advance payment, the client should retain the corresponding payment receipt or transaction confirmation. Royal Amazonia may request proof of payment when necessary to verify or reconcile a transaction.
7. Currency and Exchange Rates
Prices and advance payments may be quoted in a specific currency indicated in the quotation or booking confirmation. When a payment is made in a different currency, the final amount may vary depending on the exchange rate, financial institution, payment platform, or other applicable charges.
8. Bank and Payment Processing Fees
Any bank charges, payment processing fees, international transaction fees, currency conversion costs, or other charges imposed by the client’s financial institution or payment provider may be the responsibility of the client unless otherwise stated in writing by Royal Amazonia.
9. Balance Payments
If the advance payment does not cover the full cost of the reservation, the remaining balance must be paid according to the deadline and payment conditions communicated by Royal Amazonia. Failure to pay the outstanding balance may affect the confirmation or continuation of the services.
10. Non-Payment or Late Payment
If the client fails to make a required payment by the applicable deadline, Royal Amazonia may suspend or cancel the reservation, subject to the applicable terms and conditions. Any amounts already paid may be subject to the Cancellation and Refund Policy and the conditions imposed by the suppliers involved in the reservation.
11. Supplier Requirements
Certain travel services may require Royal Amazonia to make advance or non-refundable payments to third-party suppliers, including hotels, transportation providers, entrance-ticket operators, activity providers, guides, or other tourism service providers. In such cases, the payment conditions communicated to the client may reflect the requirements imposed by those suppliers.
12. Advance Payments and Availability
An advance payment does not guarantee the availability of services that have not yet been expressly confirmed by Royal Amazonia. The reservation becomes effective once the corresponding services have been confirmed and the client has received the applicable booking confirmation.
13. Changes Requested by the Client
If a client requests changes to a confirmed reservation after making an advance payment, the requested changes will be subject to availability, supplier conditions, additional costs, and the applicable policies of Royal Amazonia. Any additional amount resulting from the requested modification must be paid by the client before the modified service is confirmed.
14. Promotional Rates and Special Offers
Advance payments made for promotional rates, special offers, discounted packages, or other limited-time arrangements may be subject to specific payment, modification, cancellation, or refund conditions. Any special conditions applicable to such offers will be communicated to the client before payment.
15. Group Reservations
Group bookings may be subject to different advance payment requirements due to the number of travelers and the services involved. Royal Amazonia may establish specific payment schedules and deadlines for group reservations, which will be communicated to the person responsible for the booking.
16. Proof of Payment and Fraud Prevention
Royal Amazonia reserves the right to verify payment information and request reasonable documentation when necessary to prevent fraud, unauthorized transactions, or payment disputes. If a payment cannot be verified, the reservation may remain pending until the transaction has been confirmed.
17. Payment Errors
If an incorrect amount is transferred or a payment is made using incorrect payment information, the client should contact Royal Amazonia as soon as possible. Royal Amazonia will make reasonable efforts to assist in resolving the issue, although any bank, payment provider, or third-party charges resulting from the error may be the responsibility of the client.
18. Refunds Related to Advance Payments
The treatment of an advance payment in the event of cancellation will depend on the applicable cancellation conditions, the date of the cancellation, the services purchased, and the policies of the suppliers involved. Refund eligibility and applicable deductions are governed by Royal Amazonia’s Cancellation and Refund Policy.
19. Unforeseen Circumstances
If circumstances beyond the reasonable control of Royal Amazonia affect the provision of a service after an advance payment has been made, Royal Amazonia will evaluate the available alternatives in accordance with the applicable terms, supplier policies, and circumstances of the case.
20. Payment Information Security
Royal Amazonia takes reasonable measures to protect information associated with client payments. Clients should not send payment-card details, passwords, security codes, or other sensitive financial information through unsecured communication channels unless specifically required through an authorized and secure payment process.
21. Communication Regarding Payments
Royal Amazonia may contact clients regarding pending payments, payment deadlines, transaction confirmations, outstanding balances, or payment-related issues. Clients are responsible for providing accurate contact information and checking communications related to their reservation.
22. Changes to the Advance Payment Policy
Royal Amazonia reserves the right to update or modify this Advance Payment Policy when necessary to reflect changes in its services, payment methods, supplier requirements, operational procedures, or applicable regulations. The conditions applicable to a confirmed reservation will generally be those communicated to the client at the time of booking.
23. Acceptance of the Policy
By making an advance payment to Royal Amazonia, the client confirms that they have read, understood, and accepted this Advance Payment Policy, together with the applicable Terms and Conditions, Reservation Policy, and Cancellation and Refund Policy.
24. Contact
For questions regarding advance payments, payment deadlines, outstanding balances, or payment methods, clients may contact Royal Amazonia through the official communication channels provided on its website.