Personal Data Protection Policy
Royal Amazonia recognizes the importance of protecting the personal information provided by its clients, travelers, partners, and website users. This Personal Data Protection Policy explains how personal information is collected, used, stored, shared, and protected when users interact with Royal Amazonia or purchase our travel services.
1. Purpose of This Policy
The purpose of this policy is to inform clients and website users about how Royal Amazonia processes and protects personal information collected through its website, reservation channels, communication platforms, and travel services.
2. Information We Collect
Depending on the service requested, Royal Amazonia may collect personal information such as full name, nationality, passport or identification information, date of birth, contact details, email address, telephone number, travel dates, accommodation information, emergency contact information, and other information necessary to organize the requested travel services.
3. Information Provided Voluntarily
Personal information is generally provided voluntarily by clients when they request information, make a reservation, complete a booking form, communicate with Royal Amazonia, or purchase a travel service. Clients are responsible for ensuring that the information they provide is accurate, complete, and up to date.
4. Purpose of Data Processing
Royal Amazonia may process personal information for purposes including managing reservations, arranging transportation and accommodation, coordinating tours and activities, communicating with clients, providing customer assistance, processing payments, complying with legal obligations, and improving the quality and organization of our services.
5. Travel and Reservation Information
Certain travel services may require Royal Amazonia to provide relevant client information to hotels, transportation companies, guides, tour operators, activity providers, government authorities, or other suppliers involved in fulfilling the reservation. Only information reasonably necessary for the provision of the corresponding service will be shared.
6. Payment Information
When a client makes a payment, certain information may be processed by the applicable payment provider or financial institution. Royal Amazonia does not intend to retain complete payment-card information unless such retention is necessary and legally permitted. Clients should use only the official payment channels communicated by Royal Amazonia.
7. Communication and Customer Service
Royal Amazonia may use clients’ contact information to communicate regarding reservations, itineraries, schedules, meeting points, changes to services, payment reminders, customer support, and other information directly related to their trip.
8. Marketing Communications
Where permitted by applicable law, Royal Amazonia may send information about travel experiences, promotions, new services, or other tourism-related communications. Clients may request to stop receiving promotional communications at any time through the communication channel provided by Royal Amazonia.
9. Sharing Information With Third Parties
Royal Amazonia may share personal information with trusted third parties when necessary to provide the contracted services or comply with legal obligations. Such third parties may include accommodation providers, transportation companies, guides, restaurants, activity operators, insurance providers, payment processors, and other suppliers involved in the client’s itinerary.
10. Legal and Regulatory Requirements
Royal Amazonia may disclose or process personal information when required to comply with applicable laws, regulations, court orders, governmental requests, immigration requirements, tourism regulations, or other legitimate legal obligations.
11. Data Security
Royal Amazonia takes reasonable organizational and technical measures to protect personal information against unauthorized access, loss, alteration, disclosure, misuse, or destruction. However, no electronic transmission or storage system can be guaranteed to be completely secure.
12. Data Retention
Personal information will be retained for as long as reasonably necessary to fulfill the purposes for which it was collected, manage the client’s relationship with Royal Amazonia, comply with legal or accounting obligations, resolve disputes, and maintain appropriate business records.
13. Accuracy of Personal Information
Clients have a responsibility to provide accurate information and to notify Royal Amazonia of any relevant changes. Incorrect or incomplete information may affect the proper organization of transportation, accommodation, activities, reservations, or other travel services.
14. Sensitive Information
Some travel arrangements may require information that could be considered sensitive under applicable data protection laws, such as health-related information, dietary requirements, allergies, mobility limitations, or special assistance needs. Such information will be processed only when reasonably necessary for the provision or safety of the requested service and handled with appropriate care.
15. Children’s Personal Information
Royal Amazonia does not intentionally collect unnecessary personal information from children. When a reservation includes minors, the parent, legal guardian, or responsible accompanying adult is responsible for providing the information necessary to arrange the corresponding travel services.
16. Cookies and Website Technologies
The Royal Amazonia website may use cookies or similar technologies to improve website functionality, understand website usage, remember user preferences, and enhance the online experience. Where required, users may be provided with options to manage or control applicable cookies through their browser or website settings.
17. Third-Party Websites
The Royal Amazonia website may contain links or references to external websites or third-party platforms. Royal Amazonia is not responsible for the privacy practices, security measures, or content of websites operated by third parties. Users are encouraged to review the privacy policies of external platforms before providing personal information.
18. International Data Transfers
Because travel services may involve international travelers, suppliers, transportation providers, accommodation establishments, or other service providers located in different countries, personal information may, when necessary, be transferred or made accessible across national borders. Royal Amazonia will seek to handle such transfers in accordance with applicable data protection requirements.
19. Client Rights
Subject to applicable law, clients may have rights regarding their personal information, including the right to request access, correction, updating, or deletion of their information, as well as the right to object to or restrict certain processing activities where legally applicable.
20. Requests Regarding Personal Information
Clients who wish to exercise an applicable data protection right or request information regarding the processing of their personal data may contact Royal Amazonia through the official communication channels published on its website. Requests may be subject to reasonable verification to protect the security and privacy of the individual concerned.
21. Data Breaches and Security Incidents
In the event of a personal data security incident, Royal Amazonia will take reasonable measures to investigate, contain, and address the incident and, where required by applicable law, notify the relevant authorities or affected individuals.
22. Updates to This Policy
Royal Amazonia may periodically update this Personal Data Protection Policy to reflect changes in its services, technology, business practices, or applicable legal requirements. The updated version will be published through the appropriate Royal Amazonia communication channels.
23. Acceptance of This Policy
By providing personal information to Royal Amazonia, using our website, requesting travel services, or completing a reservation, the client acknowledges that they have read and understood this Personal Data Protection Policy and agrees to the processing of their information as described herein, subject to applicable laws and regulations.
24. Contact
For questions, requests, or concerns regarding the processing and protection of personal information, clients may contact Royal Amazonia through the official contact information available on our website.